Privacy Policy for Social Antenna
1. Introduction
At Social Antenna (social-antenna.com), we are committed to upholding the highest standards of privacy and data protection. We recognize the importance of safeguarding your personal information and handling it with care, transparency, and accountability. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), among others.
2. Scope of This Policy and Data Controller
This Privacy Policy applies to all visitors, users, and other individuals who access or use our services through the website social-antenna.com. For the purposes of data protection law, Social Antenna is the “data controller” of your personal data, meaning we determine the purposes and means of processing your personal data. Should you have any questions or concerns about our practices, please contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal and technical data, either directly from you, automatically through your use of our website, or from third parties:
a) Usage Data
We collect data about how you interact with our website and services, including browser type, IP address, device identifiers, session duration, page views, and navigation patterns. This data helps us improve functionality and user experience.
b) Account Data
This includes information you provide during account registration or login, such as your full name, billing and mailing address, email address, phone number, and account credentials.
c) Profile Data
Profile-related data may include your preferences, behavior on the website, purchase history, and other user-generated engagement information used to personalize content and communicate relevant offers.
d) Communication Data
If you contact us, we retain a record of your communications, support requests, submitted forms, and any subsequent correspondence for quality assurance and service improvements.
e) Technical Data
Collected automatically, this data includes details about your device (model, operating system, language preferences), browser settings, and system specifications.
f) Transaction Data
For payment and order fulfillment purposes, we may collect billing details, purchase history, delivery addresses, and limited payment-related information (processed through secure third-party gateways).
g) Preference Data
This includes data related to your interests, selected preferences, opt-in consents for newsletters or marketing, and communication frequency choices.
4. Legal Bases for Processing
We only process personal data when a lawful basis exists under applicable data protection laws. These may include:
– Consent: When you have given clear permission for us to process your data for a specific purpose, such as subscribing to a newsletter.
– Contractual necessity: When processing is required to fulfill our contractual obligations to you, e.g., account management or order delivery.
– Legitimate interests: To operate our services effectively and efficiently, including fraud prevention, service analytics, and user support.
– Legal obligation: When required to comply with legal or regulatory obligations.
5. Your Rights
Under GDPR and CCPA, you have several rights regarding your personal data:
– Right of Access: You may request a copy of the personal information we hold about you.
– Right to Rectification: You can correct incomplete or inaccurate data we have about you.
– Right to Erasure: You may request the deletion of your data, subject to certain exceptions.
– Right to Restriction: You have the right to limit how your data is used in certain circumstances.
– Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
– Right to Object: You can object to processing based on legitimate interests or direct marketing.
– Right to Opt-Out (CCPA): California residents have the right to opt out of the sale or sharing of personal data.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
6. Security Measures
We implement a robust set of administrative, technical, and organizational safeguards to protect your personal data:
– Data encryption (TLS/SSL) during transit and storage
– Role-based access control with authentication protocols
– Secure backups to prevent data loss
– Regular privacy and security training for personnel
– Internal policy enforcement to monitor data access and misuse
While we strive to safeguard your information, no system is completely infallible, and we encourage you to take security precautions with your own data.
7. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. Where applicable (e.g., transfers from the European Union), we rely on:
– Standard Contractual Clauses approved by the European Commission
– Adequacy decisions by relevant authorities
– Other mechanisms permitted under GDPR and CCPA
In all cases, we ensure that an adequate level of protection is in place.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, contractual, or regulatory obligations:
– Account and Profile Data: Retained while the account remains active, and for up to 5 years thereafter.
– Communication Data: Retained for up to 3 years for customer service and support tracking.
– Transaction Data: Retained for 7 years for tax and legal compliance.
– Usage and Technical Data: Retained for 2 years for analytics and system improvements.
– Marketing Preference Data: Retained until you withdraw consent or unsubscribe.
Beyond retention periods, we securely delete or anonymize your data.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on social-antenna.com. Cookies are small text files stored on your device that help us understand user behavior, track preferences, and improve functionality.
Types of cookies we use include:
– Essential Cookies: Necessary for core website functionality, such as login authentication and form submission.
– Functional Cookies: Enable enhanced features like user settings, remembered preferences, and interface customization.
– Analytics Cookies: Collect aggregated usage data to help us understand how users interact with our site.
– Performance Cookies: Measure the performance and reliability of our systems.
10. Cookie Management and Compliance
As required under GDPR and CCPA, we provide users with the option to accept, decline, or customize cookie settings through our cookie banner and preference center. You may also manage cookies via your browser settings. Please note that disabling certain types of cookies may impact the usability of some features.
We provide clear opt-in consent mechanisms for EU users and facilitate opt-out options consistent with CCPA requirements for Californian residents.
11. Children’s Privacy
Social Antenna is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that a minor under 13 has provided personal data without parental consent, we will promptly delete such information and terminate associated services. Parents and guardians may contact us at [email protected] to request deletion.
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes in legal standards, operational practices, or technology enhancements. We encourage you to review this page periodically for the latest version. Changes will be communicated through appropriate channels, such as website notifications, and deemed effective upon posting.
13. Contact Us
If you have any questions about this Privacy Policy, the handling of your personal data, or would like to exercise any of your privacy rights, please contact:
Data Protection Officer
Social Antenna
Email: [email protected]
We are committed to ensuring compliance with data privacy laws and protecting your rights as an individual. Please do not hesitate to reach out with any privacy-related concerns via email.
